Last Updated: August 2026
At Henna At Home, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information that you provide to us when you use our website or book our services. By using our website and services, you agree to the practices described in this policy.
1. What information do we collect?
We may collect and process the following data about you:
- Contact Information: Your name, email address, phone number, and home address (for mobile bookings).
- Booking Details: Information relating to your event, such as the date, time, location, and the type of henna services required.
- Health Information (Special Category Data): We may ask about allergies or skin sensitivities to ensure your safety during henna application. This is only collected with your explicit consent.
- Technical Information: Your IP address, browser type, and operating system when you visit our website (collected via Google Analytics).
2. Why do we collect this information?
We require this information to understand your needs and provide you with a professional service, specifically for the following reasons:
- To process and fulfill your bookings and appointments (Contract).
- To contact you regarding your booking or respond to your inquiries.
- To ensure your health and safety during treatments (Legal Obligation/Consent).
- Internal record keeping for accounting and tax purposes (Legal Obligation).
- To improve our products and services by analyzing website traffic (Consent).
3. How long do we keep your data?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, booking and financial records are kept for up to 7 years to comply with UK tax laws.
4. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
5. How we use cookies
A cookie is a small file placed on your computer’s hard drive. It helps analyze web traffic or lets you know when you visit a particular site. We use traffic log cookies (via Google Analytics) to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
6. Sharing your data
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share necessary data with trusted third-party service providers (such as payment processors) strictly for the purpose of fulfilling your booking.
7. Your Rights
Under the UK GDPR, you have rights regarding your personal data, including:
- The right to request access to your personal data.
- The right to request correction of your personal data.
- The right to request erasure of your personal data.
- The right to object to processing of your personal data.
If you would like to exercise any of these rights, or if you believe that any information we are holding on you is incorrect or incomplete, please contact us immediately.
8. Refund & Cancellation Policy
Please note that all bookings, deposits, and services provided by Henna At Home are strictly non-refundable. Due to the nature of our business, the time reserved for your appointment, and the preparation of fresh henna paste, we do not offer refunds under any circumstances. This includes, but is not limited to, cancellations, changes of mind, or failure to attend your scheduled appointment. By securing your booking with us, you acknowledge and agree to this strict no-refund policy.
Contact Us
If you have any questions about this Privacy & Refund Policy, please contact us via our Contact Page.